Program Management Experience
I currently lead the Enterprise Portfolio and Product Office at CSG. We serve as the execution and program management arm of our product leaders and strategists. I have a track record of success managing large complex technology programs. My approach to program management is building relationships and creating avenues for collaboration and shared understanding. I have experience with exeutive readouts, escalating risks and impediments, and aligning workstreams.
Ad Hoc Initiatives
I am asked to program manage strategic product initiatives as needed. Over the past year I have served as the program manager of the development and launch of a new flagship solution combining three distinct product lines. I am also serving as the program manager for the launch and sales activity surrounding a new approach for selling an existing product.
Product Launch
Several years ago I built a product launch process largely from scratch to ensure CSG launches new products in a consistent manner and that the organization is fully prepared to support them. I worked with each business function to understand their processes and needs. I have managed up to eight product launch programs concurrently, coordinating up to twenty work streams for each and ensuring deadlines due to sales or client needs were met.
As CSG began building more new products the program grew, and I became the manager of the Product Launch Team. My scope expanded to include all product lines as well as M&A activities. At our peak In 2021, we launched twenty-one new products, including several suites of products that came to CSG through M&A activity.
Client-Facing Project Management
I spent five years supporting CSG's largest client, building a reputation for reliability and a skillset in interfacing with users of our applications and their leadership. This included site visits for user interviews and observation as well as custom development request intake and project management.